Support

Most questions are answered below. If yours is not, there is a human at the other end of the button at the bottom.

Setting up

Why does Undistract need Screen Time access?

Blocking apps on iOS is only possible through Apple's Screen Time (Family Controls) framework, and Apple requires your explicit permission. Undistract uses that access for exactly one thing: blocking what you chose, when you chose. Nothing is read, recorded, or sent anywhere.

How do I stop my kid deleting Undistract?
  1. Open Settings and go to Screen Time.
  2. Turn on a Screen Time passcode (one your kid doesn't know).
  3. Open Content & Privacy Restrictions, then iTunes & App Store Purchases.
  4. Set Deleting Apps to Don't Allow.

With that in place, removing Undistract or loosening Screen Time needs your passcode.

Can I set this up on my child's device from my own phone?

No. Undistract manages blocking on the same device it runs on, because Apple's Screen Time works per-device. Set it up on the device you want to block, then lock it down with the Screen Time passcode steps above. There is no remote control or parent dashboard in this version.

Which apps can it block?

Any app installed on the device, picked through Apple's own picker. Undistract also blocks the matching websites for popular apps (YouTube, Roblox, TikTok, Reddit, X, and more) so Safari is not a loophole.

Blocking

Does blocking keep working if I close Undistract or restart the phone?

Yes. Once a block is on, iOS itself enforces it. It holds with Undistract closed, and it survives a restart. You do not need to keep anything running.

Can my child just turn the blocking off inside Undistract?

Not with a single tap. By default, turning blocking off takes a deliberate press-and-hold. For a firmer lock, turn on a PIN in Undistract (Parental lock): then turning blocking off, or turning the lock itself off, needs your PIN. Pair that with the Screen Time passcode steps under Setting up and the whole thing is locked down.

How does the daily Limit work?

Pick an amount of time per day. Once the combined use of your blocked apps crosses it, everything blocks for the rest of the day and resets at midnight. iOS counts the time and enforces the block even when Undistract is closed. The count can lag by a couple of minutes; that is normal iOS behavior.

A blocked app or site still opened. Why?

Schedule and Limit boundaries can fire a few minutes late; iOS batches them. Website blocking is strongest in Safari. For other browsers like Chrome, block the browser app itself under Apps. If something stays wrong past a few minutes, open Undistract once (it re-checks on launch) and tell us if it persists.

I changed a website block but the site still loads the old way. Why?

iOS applies website-filter changes to new browsing, not to a page that is already open. Fully close the browser (swipe it away in the App Switcher) and reopen it, and the change takes effect. This is normal iOS behavior, not an Undistract bug.

What does the blocked screen say?

"Blocked by Undistract. This app is unavailable right now." No fake crashes, no tricks. Kids learn to trust what the screen says, and so should you.

Purchase and privacy

Is there a subscription?

No. Undistract is a one-time purchase. Everything is included, forever, on every device signed into your Apple Account (use Restore purchase).

How do refunds work?

Purchases go through Apple, so refunds do too: reportaproblem.apple.com, sign in, find Undistract, request a refund. Apple decides refunds for all apps; we never see your payment details.

What happens to my blocking if I get a refund?

A refund returns Undistract to locked and stops blocking. Undistract checks your purchase with Apple, so a refunded purchase turns the blocking off.

What data does Undistract collect?

None. No account, no analytics, no server. Every setting stays on the device. The full policy is one page: privacy.

What if I forget the PIN?

Undistract has no account and no server, so there is no reset link. Delete and reinstall Undistract to clear the PIN. If you set the Screen Time restriction that blocks deleting apps, you will need your Screen Time passcode to delete it, which is exactly what keeps a child from doing the same.

Still stuck?

Send us a note with what you expected and what happened instead. Screenshots help. A human reads every message.

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